Studies have shown reduction in patient complaints when peer induction program was conducted amongst physicians

The process of peer messenger processes was evaluated through 178 physicians. They, in turn intervened 373 physicians. Studies were done based on analysis of unsolicited complaints by patients. This showed levels of unsafe and dissatisfying behaviours which directly affected their performance levels. Studies were conducted by James. W. Pichert and team from the Vanderbilt University Medical Center in Nashville, Tenn. The results were revealing and effective. 97% of the physicians in the high risk category for dissatisfying behaviour received professional feedback. Among those 64% who had responded to the feedback, their risk score went up by 15%. Physicians who responded practiced emergency medicine less than medicine and surgery. They had a longer tenure in their organization. They participated in longer intervention meetings with their messenger the first time. The risk scores for physicians who did not respond went down by 17%. 19% of the physicians did not undergo any changes.